Shipping & Returns
Shipping & Returns
Shipping
Processing time
Orders are prepared and shipped within 24 to 48 hours after payment is received.
Shipping methods
- Colissimo — home delivery within 48 hours minimum
- Pickup Point (Point Relais) — collect from the pickup point of your choice within the Colissimo, Chronopost and Mondial Relay networks, within 48 hours minimum
- Europe and Switzerland — home delivery, estimated delivery time of 3 to 7 business days
Shipping costs
Shipping is free from €80 of purchases via Pickup Point to Metropolitan France. For home delivery (Colissimo), fees apply regardless of the order amount.
Outside France: the Europe rate applies, regardless of the order amount. Free shipping is reserved for Metropolitan France.
All our shipping fees are flat-rate: the applicable amount is shown during checkout, before payment.
Uncollected parcel
If a parcel is not collected in time from a pickup point and is returned to our warehouse, a €5 deduction will be applied to the order refund.
Shipping outside the European Union
For orders shipped outside the European Union, customs duties apply. These fees are the customer's responsibility and vary depending on the value and weight of the order and the customs regulations of the destination country. We recommend checking with your local customs authorities before placing an order.
Returns
Return period
You have 14 days after receiving your order to request a return. In accordance with European regulations, this 14-day right of withdrawal applies to all orders shipped within the European Union, with no justification required.
Return costs
Metropolitan France
First order: free return. Simply tell us the reason for the return (sizing issue, product defect, product not meeting your expectations…).
- Subsequent orders: flat fee of €5, deducted from the refunded amount.
Outside France (other European countries): return costs are paid by the customer, including for a first order. They are based on the actual cost of shipping the return and are communicated to you before the return label is sent.
Defective product or error on our part: the return is always free, whatever the country, and you can choose between an exchange or a full refund.
To choose the right size, see our Size Guide.
Conditions
To be accepted, the returned item must be:
- In its original condition — unworn, unused
- With its original tags
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to make a return
Contact us at contact@muslimarmor.com, specifying your order number and the reason for the return. If your request is accepted, we will send you shipping instructions.
Items returned without a prior return request will not be accepted.
Non-returnable items
- Gift cards
Sale items cannot be exchanged, but remain covered by the 14-day right of withdrawal.
Exchanges
For an exchange, return the item in question and place a new, separate order once the return is accepted.
Refunds
Once we receive and inspect your return, we will let you know whether the refund has been approved or declined. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@muslimarmor.com.
Damaged or incorrect item
Inspect your order as soon as you receive it. If an item is defective, damaged or incorrect, contact us immediately at contact@muslimarmor.com so we can resolve the issue.